Running a restaurant or food delivery business needs strong teamwork—and that starts with assigning the right responsibilities. With RestroFood user roles, you can easily manage different parts of your operation by creating users like Branch Manager, Kitchen Manager, and Delivery Boy. Each role has its own job, making teamwork faster and more organized.
In this blog, we’ll guide you step-by-step on how to create these users in RestroFood. Whether you run a single location or multiple branches, setting up proper RestroFood user roles will help your business run smoothly and efficiently. Let’s get started!
What is RestroFood?
RestroFood is an advanced food ordering system built on WooCommerce. It helps restaurants accept online orders, manage kitchen operations, and streamline delivery. A key feature of RestroFood is its user management capability, which allows business owners to assign specific roles to staff.
These roles aren’t just for access—they define workflows. Whether you run a single outlet or a multi-branch restaurant chain, RestroFood helps you scale effectively.
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Understanding User Roles in RestroFood
Let’s break down each of the three user types that RestroFood supports:
1. Branch Manager
Responsible for overseeing all operations within a specific branch. This role includes:
- Monitoring orders
- Managing staff schedules
- Viewing sales reports
- Handling customer inquiries
2. Kitchen Manager
Focused solely on kitchen operations. Their duties include:
- Preparing orders
- Monitoring cooking times
- Managing kitchen staff
- Ensuring food quality and timing
3. Delivery Boy
The final leg of the food delivery process. Key responsibilities:
- Receiving delivery orders
- Tracking addresses and delivery routes
- Updating delivery status
- Communicating with customers when necessary
Why Role-Based User Management Matters?
Role-based management isn’t just about the organization. It’s about:
- Data Security: Limit sensitive information to those who need it.
- Performance Tracking: Know who is responsible for what.
- Efficiency: No role overlap or confusion, resulting in quicker operations.
- Accountability: Easier to monitor task completion and performance.
- Employee Satisfaction: Staff can focus on what they do best.
Step-by-Step Guide to Creating Users
Let’s walk through the exact steps to create and manage the Branch Manager, Kitchen Manager, and Delivery Boy roles in RestroFood.
Step 1: Access User Management
- Login to your WordPress Admin Dashboard
- Navigate to Users → Add New
User Role Setup Instructions – Branch, Kitchen & Delivery
| Step | User Type | Action |
|---|---|---|
| Step 2 | Branch Manager | – Fill in username, email, and password. – Select Branch Manager from role dropdown. – Click Add New User to save. |
| Step 3 | Kitchen Manager | – Fill in username, email, and password. – Select Branch Manager from the role dropdown. – Click Add New User to save. |
| Step 4 | Delivery Boy | – Enter username, email, and password. – Choose Kitchen Manager as the role. – Click Add New User to create an account. |
Step 5: Review and Edit Users
After creation, go back to Users → All Users. Here, you can:
- Edit role assignments
- Reset passwords
- Monitor user activity
Step 6: Communicate with Your Team
Once all roles are set:
- Notify team members via email or SMS
- Share login credentials
- Provide short training on using their dashboards
User Role Comparison Table
| Feature | Branch Manager | Kitchen Manager | Delivery Boy |
|---|---|---|---|
| Manage Staff | ✅ | ❌ | ❌ |
| Oversee Kitchen Operations | ✅ | ✅ | ❌ |
| View Order Status | ✅ | ✅ | ✅ |
| Update Delivery Status | ❌ | ❌ | ✅ |
| View Reports | ✅ | ❌ | ❌ |
Benefits of Role-Based Access Control
Implementing role-based access control (RBAC) in your RestroFood system is essential for streamlining operations, boosting team performance, and improving customer experience. Below are the key advantages of assigning specific user roles like Branch Manager, Kitchen Manager, and Delivery Boy:
1. Reduced Operational Errors
By assigning defined roles, each team member knows exactly what tasks they are responsible for. This minimizes confusion, avoids duplication of effort, and significantly lowers the risk of human error across branches and departments.
2. Faster Order Fulfillment
With the Kitchen Manager focused on food preparation and the Delivery Boy handling logistics, tasks are executed in parallel instead of sequentially. This role clarity shortens processing time and ensures timely deliveries, especially during peak hours.
3. Seamless Multi-Branch Management
RestroFood allows you to assign separate Branch Managers to individual restaurant locations. This localized control lets each branch operate autonomously while staying aligned with central management policies, making scaling your business easier and more organized.
4. Better Customer Satisfaction
Customers benefit directly from a well-structured backend. Orders are processed faster, deliveries are timely, and customer support is more responsive. This end-to-end efficiency leads to better reviews, higher retention rates, and stronger brand trust.
5. Enhanced Security and Data Privacy
By restricting access to sensitive features based on role, you reduce the chances of data misuse. For example, Delivery Boys only see relevant delivery information, protecting billing details and internal analytics from unnecessary exposure.
6. Easy Staff Training and Onboarding
When roles are clearly defined, training becomes straightforward. New employees can be onboarded faster by focusing only on the functions that apply to their specific role, leading to quicker productivity and fewer disruptions.
Tips for Effective User Management
- Use strong passwords for each role
- Conduct regular role audits to ensure permissions are still accurate
- Use a staff training guide with screenshots
- Enable 2FA (Two-Factor Authentication) for Branch Managers
- Use Slack or WhatsApp for team communication
Common Issues & Troubleshooting
| Issue | Solution |
|---|---|
| Delivery Boy can’t see the orders | Reinstall/refresh the plugin and check for conflicts |
| Kitchen Manager is unable to update the status | Ensure correct role and WooCommerce order visibility |
| Reinstall/refresh the plugin and check for conflicts | Verify role permissions under plugin settings |
| Branch Manager cannot access reports | Check admin privileges or plugin updates |
FAQs
1. Can I assign multiple roles to one user?
No. One user = one role. You can create multiple users if someone has dual responsibilities.
2. Can I customize what each role can access?
Yes, using role editing plugins or by modifying permissions through code.
3. Is it possible to restrict logins by location?
Not by default, but can be done with additional plugins or customizations.
4. Can I track login history for each user?
Yes, with plugins like “Simple History” or “WP Activity Log.”
Final Thought
Setting up the right users for your restaurant team is very important. With RestroFood, you can easily create roles like Branch Manager, Kitchen Manager, and Delivery Boy. Each role has its job, which helps everyone focus and work better.
When each person knows what to do, your business runs more smoothly. Orders are prepared faster, deliveries are on time, and customers are happier. This simple setup also keeps your system safe and organized.
Follow the steps in this guide to create the right users for your team. If you need help, check the RestroFood documentation or reach out to the support team. They’re always ready to help you succeed.