If you run more than one restaurant location, orders don’t always land with the right branch. A customer might pick the wrong location at checkout, one branch might get slammed during a rush while another sits idle, or a delivery address might simply be closer to a different outlet. RestroFood Multibranch add-on solves this with its Order Transfer System, a one-click way to move an existing order from one branch to another without cancelling it, re-entering it, or losing any order details.
This guide walks through exactly how to transfer an order between branches in RestroFood, using the actual order dashboard and order-action screens.
What Is Order Transfer in RestroFood?
Order Transfer is a feature of the RestroFood Multibranch add-on that lets an admin or branch manager reassign an already-placed order to a different branch, directly from that order’s action panel. Rather than adjusting stock counts between locations, it moves the order itself its items, quantities, delivery details, and total to the branch you choose. From that point on, the new branch is responsible for accepting, cooking, and delivering it, and it drops off the original branch’s order list.
Requirements
Before you can transfer an order, make sure:
- The RestroFood Multibranch add-on is installed and activated on your site.
- At least two branches are already created in RestroFood.
- You’re logged in with an Admin or Branch Manager role that has access to order management (check under Users > Your Profile if you’re unsure of your role).
Steps to Transfer an Order to Another Branch
Step 1: Log In and Open the Orders List
Log in to your WordPress dashboard at yourwebsite.com/wp-admin, then go to the RestroFood order list. Here you’ll see:
- Filters at the top – Filter By Order Date, Filter By Delivery Date, and a branch dropdown (defaults to “All Branches”) so you can narrow the list down to a single location.
- Summary cards for Total Orders, Total Completed Orders, Total Cancel Order, Total Value, Total Completed Order Value, and Total Cancelled Order Value.
- Status shortcuts – New Order, Cooking Processing, Cooking Completed, On The Way, and Delivery Completed, each showing a live count.
- An order table with columns for Order ID, Order Date, Delivery Date/Time, Delivery Type, Payment Method/Status, Tracking Status, Status Action, and View Order.
Find the order you want to move and click its View Details button under the View Order column.
Step 2: Open the Tracking Status Action Panel
Clicking View Details opens the Tracking Status Action panel for that order. This panel shows:
- A row of status buttons – Accept Order, Order Cancel, Send To Cooking, Accepted Cooking, Cooking Completed, On The Way, and Delivery Completed used to move the order through its normal fulfillment stages.
- An Assign dropdown, used to assign delivery staff to the order.
- A Select Branch dropdown paired with a Transfer button; this is what you’ll use to send the order to another branch.
- The order’s item list (Item Name, Quantity, Extra Item), any Order Notes, and the Items Subtotal, Coupon(s), and Total.
Step 3: Select the Destination Branch
Click the Select Branch dropdown. It lists every branch set up on your site (for example, Sydney NSW, Australia Branch, London, UK Branch, Toronto, ON, Canada Branch, NYC, NY, USA Branch, or Rome, Metropolitan City of Rome, Italy Branch). Choose the branch you want this order to move to.
Double-check your selection before continuing; picking the wrong branch will route the order to the wrong location’s dashboard.
Step 4: Click Transfer
With the correct branch selected, click the Transfer button next to the dropdown. The order is immediately reassigned to the new branch.
To confirm it worked, go back to the orders list, use the branch filter dropdown to select the destination branch, and check that the order now appears there.
What Happens After You Transfer an Order
- The order ID, items, quantities, delivery date/time, payment status, and total stay the same; only the owning branch changes.
- The new branch’s manager can now work the order through the same Tracking Status Action buttons (Accept Order, Send To Cooking, and so on).
- The order no longer appears when the original branch filters its order list.
Common Reasons to Transfer an Order
- Wrong branch at checkout – a customer selected a location that isn’t the one that should fulfill their order.
- Overloaded branch – one location is buried in orders during a rush while another has capacity.
- Branch closed or unavailable – the original branch can’t fulfill the order (closed early, short-staffed, out of a required item).
- Delivery proximity – a different branch is simply closer to the delivery address.
Troubleshooting
- No branches show in the dropdown – you likely only have one branch set up, or the Multibranch add-on isn’t active. Add additional branches under the Multibranch settings first.
- Transferred to the wrong branch – select the correct branch from the dropdown and click Transfer again to move it a second time; there’s no separate “undo” step.
- Transfer button isn’t accessible – your account may not have the required role/permissions. Ask a site admin to check your role under Users > Edit User.
- Order still shows on the old branch’s list – refresh the page or re-apply the branch filter; RestroFood order list updates the branch assignment immediately, but a cached filter view can look out of date.
Frequently Asked Questions (FAQs)
What does it mean to transfer an order branch in RestroFood?
It means reassigning an already-placed order from the branch it was originally sent to, to a different branch, so that branch handles the cooking and delivery instead.
Do I need an add-on to transfer orders between branches?
Yes. Order Transfer is part of the RestroFood Multibranch add-on, so it’s only available on sites where that add-on is installed and active with two or more branches created.
How do I transfer an order to another branch?
Open the order’s View Details page, go to the Select Branch dropdown in the Tracking Status Action panel, choose the destination branch, and click Transfer.
Can I transfer an order after it’s already in the cooking process?
Yes, you can select a new branch and click Transfer regardless of the order’s current tracking status. The receiving branch will then continue managing it from where it stands.
Will the customer be notified when an order is transferred?
The transfer itself changes which branch owns the order; any customer-facing notifications continue to follow the order’s tracking status updates as usual.
What happens to the order details when I transfer it?
Nothing about the order changes; items, quantities, delivery date/time, payment status, and total all stay exactly as they were. Only the assigned branch changes.
Can I move an order back to its original branch if I pick the wrong one?
Yes. Open the Select Branch dropdown again, choose the original branch, and click Transfer to send it back.
Who has permission to transfer orders between branches?
Typically Admins and Branch Managers with order management access. If the option isn’t available to you, ask your site admin to check your assigned role.
Conclusion
Transferring an order branch in RestroFood is a two-field action: pick a branch, click Transfer. Because it lives right inside the order’s Tracking Status Action panel, any admin or branch manager can reroute a misassigned or overloaded order in seconds, without cancelling it or asking the customer to reorder. Combined with the RestroFood Multibranch add-on, it gives multi-location restaurants a simple way to keep every order moving toward the branch best able to fulfill it.
