Order Status Change Email Notification keeps your customers in the loop by automatically sending them updates when their order status changes. As an admin, you can easily enable or disable these email notifications directly from the settings page. Customize every detail to suit your brand, including the notification message, subject line, email template, header and footer text, and even the header background color. With this feature, you can ensure customers stay informed about their order status with personalized, on-brand emails.

Follow The Screenshot of the Order Status Change Email Notification:

Email Settings options:

Email notifications are a vital part of managing customer orders and keeping them updated on their order’s progress. With the order status change email notification feature, customers receive timely updates each time there is a status change on their order. This documentation will guide you through how these email notifications work, how to customize them, and how to manage notification settings effectively.

Overview of Order Status Change Email Notifications

Order status change email notifications are automated emails sent to customers whenever the admin updates an order’s status. This feature keeps customers informed about the current status of their orders, providing them with peace of mind and reducing the need for direct inquiries.

Key Features

1. Automatic Email Trigger: When the admin changes the order status, the system automatically sends an email to the customer, informing them of the updated status.
2. Customizable Notification Settings: Admins have the option to enable or disable email notifications and customize the email content.
3. Flexible Email Design: Admins can adjust the notification text based on order status, modify the subject line, and personalize email headers, footers, and background colors for a consistent brand experience.

How to Manage Order Status Change Email Notifications

To make the most out of this feature, you can easily manage email notification settings from the admin dashboard. Here’s how:

Step 1: Accessing Email Notification Settings

1. Log in to the Admin Panel: Start by logging into your admin dashboard.
2. Navigate to Email Settings: Go to the Settings section, and locate the Email Notifications or Order Notifications option.

Step 2: Enabling or Disabling Email Notifications

Admins can turn email notifications on or off based on their needs:

1. ON/OFF Toggle: In the email settings section, you’ll find a toggle button labeled “Order Status Email Notifications.”
   • Turn ON: Enable notifications to automatically send emails to customers whenever the order status changes.
   • Turn OFF: Disable notifications if you do not wish to send automatic updates to customers.

This toggle provides flexibility, allowing you to manage customer expectations while reducing unnecessary emails when needed.

Step 3: Customizing Email Content

The system allows extensive customization of the email content to better match your brand’s tone and style:

1. Notification Text Based on Status: Customize the message that appears in the email for each order status (e.g., “Processing,” “Shipped,” “Delivered”).
2. Subject Text: Modify the subject line to reflect the order status update, ensuring customers are immediately aware of the email’s purpose.
3. Mail Template Header and Footer: Add custom text in the email header and footer to align with your brand message or add any additional instructions.
4. Header Background Color: Choose a header background color that matches your branding, creating a consistent and visually appealing email design.

Visual Guide

Refer to the attached screenshots for a detailed look at each setting option, including the ON/OFF toggle, email text customization fields, and design options. This visual guide will help you quickly locate and use each feature effectively.

Additional Tips for Effective Email Notifications

• Set Clear Expectations: Customize the notification text to communicate what each status means (e.g., “Your order is being prepared” for “Processing” status).
• Use Brand Colors: Choosing a header background color that matches your brand makes emails instantly recognizable to customers.
• Personalize the Subject Line: Including specific details, such as the order number in the subject line, can help customers quickly identify important updates.

Conclusion

Order status change email notifications are an essential tool for maintaining effective communication with customers. By enabling, disabling, or customizing these notifications, you can ensure customers stay informed about their orders and enjoy a seamless experience. Follow the provided screenshots and steps to configure settings that best suit your restaurant’s needs. For further assistance, please don’t hesitate to reach out to our support team.